The VeltHaven 10-Year Structural Warranty. In writing.

What the full warranty covers (the first 2 years)

During the full warranty period we will repair or, where necessary, replace any part of your building that proves faulty due to a manufacturing or workmanship defect, at no cost to you. This covers the structure and frame; cladding, roof and weatherproofing; doors, windows and their seals; insulation and internal finishes; and any electrical or lighting work carried out by VeltHaven as part of your build (the components themselves carry their own manufacturer warranties).

Structural cover (years 3 to 10 — garages & garden rooms)

After the first 2 years and to the end of year 10, your garage or garden room is covered against structural defects — faults in the primary structure, frame, panels, roof and the garage door leaf, and failures in the structure's weatherproofing integrity, caused by a manufacturing or workmanship defect. Structural cover in years 3–10 does not extend to cosmetic items, wear and tear, perishable seals and gaskets, moving parts (including door springs, rollers and tracks), finishes or appliances. The garage door automation motor is not included in structural cover; it carries the manufacturer's standard factory warranty, passed through to you.

Equipment and add-ons

Supplied equipment and add-ons — the garage door automation motor, the Smart Security system, the Daikin Perfera heat pump, the myenergi Zappi EV charger and any other installed equipment — are covered by their own manufacturer warranty, not the VeltHaven Structural Warranty. We register these where required, pass on the documentation, and help you deal with the manufacturer if a fault arises.

What is not covered

• Normal wear and tear, natural weathering and minor colour change over time
• Damage from misuse, neglect, or not following our care and maintenance guidance
• Damage from modifications, repairs or additions made without our written approval
• Accidental damage, vandalism or impact
• Extreme weather, storm, flood, fire or events beyond the building’s normal design conditions
• Ground movement, subsidence, or problems caused by a base not supplied by VeltHaven or not prepared to our specification
• Use for a purpose the building was not designed for; consumables and routine adjustments; cosmetic marks that do not affect performance

Looking after your building

To keep your warranty valid, give your building reasonable care: keep it clean and keep gutters, drainage and ventilation clear; carry out simple periodic checks; do not make structural alterations or attach heavy or unapproved fixtures without our written agreement. We provide aftercare guidance in your handover pack.

How to make a claim

Contact us by email or call 07400 096372 with your order reference (VH-ORDER-####), a description of the issue and clear photographs. We acknowledge your claim and respond with next steps within 2 business days. If the claim is covered, we arrange a repair or replacement at no cost to you; we may inspect the building or ask for further photographs first.

Transferring your warranty

Your warranty is transferable. If you sell your property, the remaining warranty can pass to the new owner, provided you or they notify us in writing within 30 days of the sale, quoting the original order reference and the new owner’s details. The terms, period and exclusions stay the same.

For faults at or shortly after delivery, and your cancellation rights, see our Sales Terms & Conditions.