Frequently Asked Questions

Use the configurator — choose your building, size and upgrades and the price updates live. No form to fill in, no sales call. Takes around five minutes.

The price in the configurator is the final price for a standard site — VAT, delivery and installation included. Non-standard site extras (restricted access, long electrical runs, etc.) are quoted separately from your site photos before manufacture begins. There are no hidden charges on standard sites.

A standard site has a prepared, level base of the correct size, normal vehicle and pedestrian access, and an electrical connection within approximately 15 metres of the building if you are adding electrical upgrades. Restricted access, unusual ground conditions or a long electrical run are non-standard and quoted from your photos, and you can cancel for a full refund any time before you pay your balance.

Deposits are: £1,000 on orders under £20,000 · £2,000 on orders £20,000–£40,000 · £3,000 on orders over £40,000. The deposit locks your price. Nothing goes into production until you give written consent. If you cancel before you pay your balance, you receive a full refund. Does not affect your statutory rights.

Changes are possible before manufacture begins. Contact us as soon as possible — once written consent for manufacture is given, changes may not be possible or may carry an additional cost.

After paying your deposit you can cancel for any reason and receive a full refund at any time before you pay your balance. Your balance is due within 7 business days of your deposit, and manufacture does not begin until you pay it — paying your balance is your written go-ahead to build. Once your balance is paid, the deposit is non-refundable. This does not affect your statutory rights under UK consumer law.

No. The building price covers VAT, delivery and professional installation, including anchoring to your base. The engineered foundation is arranged separately and specified for your site — prepare it yourself, use your own contractor, or let us manage it. See the Foundation & Groundwork page for guide prices.

No. Many customers arrange their own local contractor. You just need a level, correctly-sized base ready before our installation date. We provide exact dimensions once your order is confirmed. You can also ask us to manage groundwork as an add-on.

It is specified individually — from your building weight and size, soil bearing capacity, drainage, frost protection, access and future loading. The right system may be a reinforced concrete slab, a strip footing, or ground screws (fast, no cure time, reversible). A concrete slab is required if you plan to add a Showroom Finish resin floor. We advise after reviewing your site photos.

Yes — if you already have a level slab of the right size we can build straight onto it. Confirm the dimensions with us before pouring to make sure nothing needs to be redone.

The base itself (ground screws or a shallow slab flush with the ground) does not normally require separate planning permission in England and Wales. The building may require a permitted development check or full application depending on size and siting — the configurator provides guidance per specification. If you are unsure, consult your local planning authority.

Usually not. In England and Wales a garden room is normally permitted development if it is single-storey, no more than 2.5 m to the eaves, not forward of your house's principal elevation, and no more than 3 m tall overall for a flat or mono-pitch roof — dropping to 2.5 m overall where it sits within 2 m of a boundary. Permission is more likely to be needed in a conservation area or on a listed building, or if previous extensions have already used up your permitted development allowance. Rules differ in Scotland and Northern Ireland, and permitted development does not apply to flats or maisonettes. We assess your plot as part of the design and tell you clearly what's required before you commit — and if you're unsure, your local planning authority can confirm. Read our full planning guide →

Yes — a garden office is the most common use. Every garden room is insulated (100mm PIR walls and roof) and triple-glazed, so it holds a comfortable working temperature year-round. The Signature package adds the flooring and all concealed wiring; the Executive package adds the complete, certified electrical fit-out with lighting, power, heating and cooling — ready to plug in from day one. On planning: using a garden room as a home office is normally "incidental" use of your garden and fine under permitted development. Read our planning guide →

VeltHaven Garden Rooms are sold and warranted as insulated outbuildings for home office, studio, gym and leisure use. Using a garden room as permanent sleeping accommodation or a self-contained annexe typically requires planning permission and potentially building regulations approval — this is not a use case we build or design for. If you have a specific planning query, consult your local authority.

Yes — with the Executive package. It includes a Daikin heat pump that both heats and cools, with WiFi app control, professionally installed, tested and commissioned by an F-Gas-certified engineer before handover. Core and Signature don't include the heat pump; the Signature package prepares a dedicated supply so it can be added later.

Garden Rooms carry the VeltHaven 10-Year Structural Warranty: 2 years full cover (materials, workmanship, fit and finish) plus structural cover on the frame, panels and roof to year 10. Does not affect your statutory rights.

Typical exclusions include fair wear and tear, natural weathering, damage from misuse or unauthorised modification, consumables, and customer-arranged groundwork. Your full warranty terms — including all exclusions — are provided in writing with your order pack. Appliances are covered by their manufacturers, not this warranty.

Contact us by email or phone with your order reference and a description of the issue. We aim to respond within two working days and will arrange inspection and repair or replacement at no cost for covered defects.

Yes — notify us in writing with the new owner details and we will issue updated warranty documentation for the remainder of the cover period.

Warranties are self-backed by VeltHaven Ltd (Companies House 17261887), supported by a per-unit reserve priced into every building. Does not affect your statutory rights under the Consumer Rights Act 2015.