Garage and garden room questions, answered.

Steel garages start from £9,995, insulated garages from £23,950, and garden rooms from £22,995 — each fully installed, including VAT and delivery. Your exact price depends on size, height and any extras you add. Build and price yours in the configurator →

Use the configurator — choose your building, size and upgrades and the price updates live. No form to fill in, no sales call. Takes around five minutes.

Yes. For a standard site, the price you design online is the price you pay — VAT, delivery and installation included. If your site needs extra groundwork or access work, we agree any additional cost with you in writing before manufacture begins — never afterwards.

No — we don't currently offer finance or a staged payment plan beyond the deposit and balance. You pay a deposit to lock your price, then the balance once your build is confirmed, within 7 business days of the deposit.

A standard site is a prepared, level base of the correct size, normal vehicle and pedestrian access for our delivery and installation team, and an electrical connection within approximately 15 metres of the building (if selecting electrical upgrades). Any site with restricted access, unusual ground conditions or a very long electrical run is non-standard.

Deposits are: £1,000 on a building price under £20,000 · £2,000 on £20,000–£40,000 · £3,000 over £40,000, sized on your building price alone. The deposit locks your price and secures your building. Extras you choose — Move-In Ready Electrical, Showroom Finish, Climate Comfort, Smart Security and EV Charging — are supplied as separate packages with their own cancellation rights, invoiced with your balance rather than deposited against.

Changes are possible before you pay your balance — paying your balance is your written consent for us to begin manufacture. Contact us as soon as possible; once your balance is paid, changes may not be possible or may carry an additional cost.

After paying your deposit you can cancel for any reason and receive a full refund at any time before you pay your balance. Your balance is due within 7 business days of your deposit, and manufacture does not begin until you pay it — paying your balance is your written go-ahead to build. Once your balance is paid, the deposit is non-refundable. Your building is custom-made to your specification after you pay your balance — that is why it cannot be cancelled or refunded once manufacture begins, except where you have a statutory remedy. This does not affect your statutory rights under UK consumer law.

No. The building price covers VAT, delivery and professional installation, including anchoring to your base. The engineered foundation is arranged and quoted separately, specified for your site. See the Foundation & Groundwork page for guide prices.

Add your building price to the cost of its base. Your building is installed on a level, load-bearing base of the correct size. Providing that base is your responsibility and it is not included in the price. You can prepare it yourself, use your own contractor, or have VeltHaven Foundation Management design and build it for you, quoted from your site photos. As a guide, a garden-room base typically runs £6,495–£8,495 and a garage base £9,995–£15,995, depending on size, ground conditions, levels and access. Garages cost more per square metre because the slab is engineered to carry vehicles. Your final price is agreed before manufacture. See exact guide prices by building on our Foundation & Groundwork guide →

No. Many customers arrange their own local contractor. You just need a level, correctly-sized base ready before our installation date. We provide exact dimensions once your order is confirmed. You can also ask us to manage groundwork as a paid add-on.

It is specified individually — from your building weight and size, soil bearing capacity, drainage, frost protection, access and future loading. The right system may be a reinforced concrete slab, a strip footing, or ground screws (fast, no cure time, reversible). A concrete slab is required if you plan to add a Showroom Finish resin floor. We advise after reviewing your site photos.

Yes — if you already have a level slab of the right size we can build straight onto it. Confirm the dimensions with us before pouring to make sure nothing needs to be redone.

The base itself (ground screws or a shallow slab flush with the ground) does not normally require separate planning permission in England and Wales. The building may require a permitted development check or full application depending on size and siting — the configurator provides guidance per specification. If you are unsure, consult your local planning authority.

Usually not. In England and Wales a garden room is normally permitted development if it is single-storey, no more than 2.5 m to the eaves, not forward of your house's principal elevation, and no more than 3 m tall overall for a flat or mono-pitch roof — dropping to 2.5 m overall where it sits within 2 m of a boundary — and your combined outbuildings, including this one, don't cover more than 50% of your garden. Permission is more likely to be needed in a conservation area or on a listed building, or if previous extensions have already used up your permitted development allowance. Rules differ in Scotland and Northern Ireland, and permitted development does not apply to flats or maisonettes. We assess your plot as part of the design and tell you clearly what's required before you commit — and if you're unsure, your local planning authority can confirm. Read our full planning guide →

Yes — a garden office is the most common use. Every garden room is insulated (100mm PIR walls and roof) and triple-glazed, so it holds a comfortable working temperature year-round. The Signature package adds the flooring and the complete electrical first fix; the Executive package adds the complete, certified electrical fit-out with lighting, power, heating and cooling — ready to plug in from day one. On planning: using a garden room as a home office is normally "incidental" use of your garden and fine under permitted development. Read our planning guide →

VeltHaven Garden Rooms are sold and warranted as insulated outbuildings for home office, studio, gym and leisure use. Using a garden room as permanent sleeping accommodation or a self-contained annexe typically requires planning permission and potentially building regulations approval — this is not a use case we build or design for. If you have a specific planning query, consult your local authority.

Yes — with the Executive package. It includes a Daikin heat pump that both heats and cools, with WiFi app control, professionally installed, tested and commissioned by an F-Gas-certified engineer before handover. Core and Signature don't include the heat pump; the Signature package prepares a dedicated supply so it can be added later.

Every VeltHaven building — Steel Garages, Insulated Garages and Garden Rooms alike — carries the VeltHaven 10-Year Structural Warranty: 2 years full warranty + structural cover to year 10. Does not affect your statutory rights.

Yes — and it's worth doing when you order, not after installation. A garage or garden room is a permanent structure on your property, and most home insurance policies ask to be kept informed of changes like this. In practice it's usually a quick call or an online update: insurers commonly cover garden buildings under the "outbuildings" part of a buildings policy, but the contents you keep in one — gym equipment, office kit, tools, bikes — may need to be listed separately, and any business use (a garden office, client visits, business equipment) is exactly the kind of detail your insurer expects you to mention. Telling them costs nothing; not telling them is the kind of gap that only matters on the worst possible day.

To be clear about the boundary: the VeltHaven structural warranty is our own commitment to the building we make — it is not an insurance policy and doesn't replace your home cover. The two do different jobs: our warranty stands behind the structure; your home policy covers events like storm, theft and fire, and everything you keep inside. You want both doing their job.

From year 3 to year 10, structural cover does not extend to cosmetic items, wear and tear, perishable seals and gaskets, moving parts (including door springs, rollers and tracks), finishes, or appliances. The garage door automation motor carries the manufacturer's own factory warranty, passed through to you, rather than VeltHaven's structural cover — the same is true of other supplied equipment (Smart Security, the Daikin heat pump, the myenergi Zappi charger). Your full warranty terms — including all exclusions — are provided in writing with your order pack.

Contact us by email or phone with your order reference and a description of the issue. We aim to respond within two business days and will arrange inspection and repair or replacement at no cost for covered defects.

Yes. The warranty is attached to the building and the property. Contact us in writing with the new owner's details within 30 days of the sale, quoting the original order reference, and we will issue updated warranty documentation for the remainder of the cover period. This does not affect your statutory rights.

Warranties are self-backed by VeltHaven Ltd (Companies House 17261887). Does not affect your statutory rights under the Consumer Rights Act 2015.